Delivery
At Goodbody we make the process of delivering your goods to you as simple as possible. Orders over £25 qualify for FREE shipping. We send out all orders placed via our website by 2:00pm, that day but please bear in mind 48 hour service applies to weekdays only.
- Orders placed before 2pm Monday – Friday will be processed that day.
- Orders placed during the weekend will be processed on the next working day.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Non-returnable items:
*Gift cards
*Downloadable software products
*Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
*Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
*Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@britishcannabis.com
Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping zones
We ship to everywhere in mainland UK. If you are out of this area please let us know and we will calculate shipping costs for you.
Shipping returns
Before you return your product, please contact our customer service team by email customerservice@britishcannabis.com at or call +44 (0)203 9652 420
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Goodbody Botanicals is a trading name of BRITISH CANNABIS™ a member of CBD Health Foods Ltd
Goodbody Botanical products are not intended to treat, diagnose, cure or prevent any disease. The information and products presented on this site are not intended for medical use nor do they make any medical claims. Always seek the advice of your physician or another qualified healthcare provider for any questions you have regarding a medical condition, and before undertaking any diet, exercise or other health related program.
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CBD Health Foods Ltd
Unit 3 Ashville Way,
Wokingham, RG41 2PL,
Berkshire, UK
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